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1. Introduction
This Privacy Policy explains how Samyaug Technologies (“Company”, “we”, “our”, “us”) collects, uses, discloses, and safeguards information when providing WhatsApp messaging services to clients and end-users in India.
2. Information We Collect
Client Information: Business name, contact details, billing information.
End-User Information: Phone numbers, message content, metadata (time, date, delivery status).
Technical Information: Device identifiers, IP addresses, usage logs.
3. Use of Information
To deliver WhatsApp messages through authorized APIs.
To maintain service functionality, troubleshoot, and improve performance.
To comply with legal, regulatory, and contractual obligations.
To prevent fraud, abuse, or security breaches.
4. Legal Basis
Processing is based on client consent, contractual necessity, or compliance with applicable Indian laws including the Information Technology Act, 2000 and rules thereunder.
5. Data Sharing
With WhatsApp Inc. and its affiliates for message delivery.
With service providers supporting infrastructure, analytics, or security.
With regulators, law enforcement, or courts if legally required.
No sale of personal data to third parties.
6. Data Retention
Message content retained only as long as necessary for delivery.
Logs and metadata retained as required by law or for legitimate business purposes.
7. Data Security
Use of encryption, access controls, and monitoring to protect data.
Regular audits and compliance with industry standards.
8. User Rights
Under applicable Indian data protection principles:
Right to access, correct, or delete personal information (where feasible).
Right to withdraw consent (subject to contractual obligations).
9. International Transfers
If data is transferred outside India, safeguards such as contractual clauses and encryption are applied.
10. Changes to Policy
We may update this Privacy Policy to reflect changes in legal or operational requirements. Updates will be posted on our website.
11. Contact Information
For queries or concerns regarding privacy:
Samyaug Technologies
Thiruvananthapuram, Kerala, India
support@samyaug.in
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